Associate Technical Support Specialist
West Corporation

For this opening we will consider candidates from the following locations: LONGMONT,CO,US |

Intrado is looking to hire an Associate Technical Support Specialist to join our Safety Services team in Longmont, CO.

Essential Duties:

• Provide initial response and basic troubleshooting for customer related issues
• Take first line technical support customer calls
• Provide basic technical support, dispatching support to additional technicians, as necessary
• Obtain, track, and close trouble tickets, ensuring issues are accurately documented
• Participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks

• Associate's degree from an accredited college or university with major coursework in MIS, computer science, or a related field is required
• Equivalent work experience in a similar position may be substituted for educational requirements.

• 4+ years' technical customer service experience required, preferably in a helpdesk environment
• 1-year experience in the 9-1-1 or public safety industry preferred
• 3+ years' experience with networking, Windows based servers and workstations required
• 1-year experience with SQL preferred.
• Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network
• Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred
• Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc.) preferred
• Basic telephony knowledge (e.g. MDF, tip and ring punch down, color codes, POTS, etc.) preferred
• Intermediate knowledge of MS Excel, Word, and Outlook required
• Will be required to work varying shifts on rotation

• Hiring pay rate starts at $23.50 - $28.80 and will be dependent on experience, education, skills and abilities of the applicant. This position has potential to receive shift differential dependent upon scheduled hours.
• In addition to a compensation plan commensurate with this role, Intrado offers a comprehensive benefits package, including but not limited to medical, dental, vision, life and disability coverage, tuition reimbursement, employee discounts, 401(k) retirement plan with company match, and flexible spending accounts