Airfreight Operational Care Specialist
Kuehne + Nagel

Dulles, Virginia

This job has expired.


Come join our Airfreight team in our Washington (Dulles) branch!

Your Role

The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and or via the KN gateways. Specifically, the Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via KN operational systems.

Your Responsibilities

* Provide impeccable customer service
* Coordination of all aspects of the arrival (including, but not limited to, billing,
rate quotation, approval of vendor invoices, etc.)
* Scheduling of pick-ups daily
* Responsible for rating shipments correctly per the SOP
* Mandatory daily correspondence with overseas offices
* Work closely with other departments to deliver high level of service to customers
* Perform other duties as assigned

Your Skills and Experiences

* In depth knowledge of import procedures
* Ability to work with demanding deadlines
* Excellent communication skills, both verbal and written
* Solid knowledge of domestic and international geography including countries, major cities
* Ability to establish priorities and accomplish multiple tasks
* Must be detail oriented, thorough, and accurate and have the ability to efficiently solve problems
* Proven analytical and problem solving skills

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.


This job has expired.

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