Air Export Customer Care Manager
Kuehne + Nagel

Atlanta, Georgia

This job has expired.


Come join the Air Logistics team in Atlanta!

Your Role

The Air Export Customer Care Manager will oversee general operation of the department, inclusive of Operations, billing and customer service.

Your Responsibilities

- Day to Day management of work load, change staff assignments if and when required
- Problem identification/ resolution.
- Client contact, ensure quality customer service.
- Oversee general operation of the department, inclusive of Operations, billing and customer service.
- Monitor the profitability and productivity of the department;
- Ensures distribution of information vital to the operations of the department and the general conduct of the business
- Negotiations of cost effective rates with carriers and other vendors to ensure maximum profitability
- Issuance and/or maintaining customer profiles
- Data Quality management
- Support sales and marketing efforts to increase existing business and maintain current accounts

Your Skills and Experiences

- Minimum five to ten years of Air Export operations
- Administration experience
- Solid team leadership/management skills
- Strong verbal and written communications
- Organizational and customer service skills
- Ability to handle multiple tasks utilizing strong time management skills
- Knowledge and experience in PC and MS Office applications required

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment


This job has expired.

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