Accounting Service Associate, Lead
AAA Northern California, Nevada & Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

• Great Pay - with the opportunity for increases when performance skill blocks are achieved
• Benefits - Medical, Dental, Vision, wellness program and more!
• 401k Matching - $1 for $1 company match up to 6% of pay
• Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan
• Paid Time Off - Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
• Collaborative Environment - AAA will value your contribution to providing exceptional service to our members

Summary:

Our Accounting Service Associate Lead is responsible for coordinating workflow, providing training, reviewing work, as well as completing a variety of payment related tasks; verifying billing, ensuring compliance with company policies, identifying and correcting questionable entries of all levels of complexity. The Team Lead is fully qualified in all aspects of the job, can perform all specialized functions, and completes projects to include the development of new systems and processes.

Essential Functions:

Payment Processing

• Identifies items for adjustments, provides data for the verification of internal consistency, completeness and mathematical accuracy and makes adjustments as needed.
• Processes corrections and cancellations within system application and ensures proper authorization.
• Receives, logs and posts financial data to manual and computerized systems. Ensures revenues/payments are accounted for and posted according to established internal procedures and customer policy.
• Researches and resolves any issues with discrepancies in payments, follows up on delinquent transactions.
• Analyzes and audits various accounts of all levels of complexity and volume.
• Investigate and resolve matters of importance for management

Reporting

• Posts and balances subsidiary ledgers and system output reports to the General Ledger. Balances complex General Ledger accounts.
• Prepares internal management reports, as well as standardized and specialized reports. Reconciles and analyzes financial statements.
• Generates standard reports for a variety of financial accounting and billing support activities required for audit review.

Process Improvement

• Acts as a resource to lower level Associates; helps mentor staff in meeting established standards in customer service and work quality.
• Provides subject matter expertise for production problem resolution and system changes.
• Updates all account reconciliation processes as needed. May lead Accounting Services projects to include the development of new systems, products and entities.
• Must be able to leverage discretion and independent judgement when assessing risk and opportunity within scope of business practice.

Supervisory

• Resolves escalated and/or complicated customer inquiries and concerns.
• Brings unresolved issues to management with recommendation on how to proceed.
• Ensures unit operations are performed in compliance with standard policies and procedures.
• Ensures the quality and production for a work unit or group of employees.
• Reviews all reconciliations to ensure proper and timely completion in accordance with company and industry standards.
• Ensures the accurate compilation, analysis and reporting of financial data.

Knowledge/Skills/Abilities

• Working knowledge of business practices and procedures as related to financial accounting and/or statutory requirements
• Supervisory skills, ability to clearly communicate information and support staff in increasing levels of performance
• Ability to multi-task and prioritize in a high volume environment
• Strong decision making abilities and consistent use of good judgment
• Skills to coach, mentor, evaluate and train, provide guidance to the team

Education & Experience / Licenses & Certification

• 3-5 years experience with at least one year of supervisory experience
• Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience